Enterprise-Exclusive AI Productivity Solution
Hotel Industry Solutions
Smart Hotel AI Staff: Smarter Service, More Efficient Operations, Superior Guest Experience
Industry Pain Points
Four Core Challenges Facing the Hotel Industry
Market recovery amid intensified competition; traditional operating models face mounting pressure.
Poor network coverage and high-concurrency lag
- Traditional deployments suffer from many signal dead zones, and cumbersome device switching and authentication cause lag.
- Peak traffic caused the AC controller to exceed its load capacity, resulting in a sharp spike in WiFi packet loss.
- No intelligent bandwidth throttling; a single heavy downloader can consume all available bandwidth for the entire building.
Messy cabling, limited expansion
- Separate cabling for hotel management, networking, and video systems leads to resource waste and high costs.
- No room for upgrade; difficult to scale during business growth.
- Long construction cycles and poor line connections can degrade signal quality.
Operations management is difficult · Security inspections are inefficient
- Weak current shafts are disorganized, leading to high costs and long troubleshooting times.
- Small and medium hotels lack dedicated IT staff and a unified operations platform.
- Manual inspections for employee appearance and fire hazards; no intrusion alerts.
Service lagging · Severe homogenization
- Long wait times at the front desk, delayed repairs, and difficulty meeting personalized needs.
- Not equipped with smart IoT; check-in process is cumbersome and inefficient.
- One-size-fits-all stores: identical decor and services, lacking premium pricing power.
Smart Hotel AI Staff
Video, voice, and networking to build an intelligent operations system that is visible, understandable, and controllable.
Video AI · Intelligent Visual Capabilities
Covers four key scenarios: passenger flow, branding, security, and fire safety.
Foot Traffic Analytics
Operations Analysis
Integrate multiple data sources. AI precisely analyzes foot traffic volume, stay duration, and peak hours to drive data-driven operational decisions.
Floor litter detection
Environment Management
Real-time detection of trash accumulation with alerts, precise identification of high-frequency areas, and optimized cleaning schedules and routes.
Employee PPE Detection
Image Management
Real-time detection of uniform and badge compliance with automatic alerts for violations to standardize service appearance.
Perimeter Intrusion Detection
Security Management
2Auto-monitors for illegal intrusion every 4 hours with AI multi-object tracking. Recognition accuracy: 97.2%, false alarm rate: only 0.3%.
Person Loitering Detection
Security Management
Detect suspicious loitering in corridors and lobbies. Alert after 15s of stay, with 96.8% accuracy and 1s ultra-fast notification.
License Plate Recognition
Access Management
Recognition accuracy: 99.1%; 2ms per frame for fire/smoke detection. Supports blue, green, and yellow license plates for seamless, fast passage.
Face Recognition
Identity Verification
Complete check-in verification, employee attendance tracking, and stranger alerts in seconds to build a full-cycle access security workflow.
Smoke/Fire Detection
Fire Management
Real-time monitoring of fire hazards with proactive alerts to secure critical rescue time and protect guests' lives and property.
Fire lane occupancy detection
Fire Management
Intelligently detects channel blockages and issues real-time alerts for occupied passages to ensure evacuation routes remain clear at all times.
Voice AI · A New Experience in Intelligent Interaction
7×2 4-hour all-day service, replaces repetitive manual work, and improves response efficiency
Smart Customer Service
Multimodal interaction with voice and text
Connect with the PMS system for one-stop smart services: room type inquiries, booking check-in, maintenance requests, item delivery, and invoicing queries. Complex issues are automatically routed to human support.
Smart Outbound Calling
Batch automated outreach
Automatically make bulk calls with natural, human-like voice. Supports scenarios like check-in reminders, booking confirmations, and satisfaction follow-ups. Real-time call transcription with automatic categorization and statistics.
Network AI · Intelligent Fault Diagnosis
From reactive repairs to proactive operations: AI makes network faults impossible to hide.
AI-powered Intelligent Fault Diagnosis
Leveraging real-time data across all hotel networks, AI automatically detects anomalies such as latency, packet loss, weak signal, and device offline status. It intelligently pinpoints fault areas and root causes, quickly distinguishing between broadband, Wi-Fi, cabling, and IoT issues.
- Proactive alerts reduce MTTR to minutes.
- Ensure stable connectivity for AI customer service and intelligent outbound calling.
- Precise location detection, no manual room-by-room checks required
- Automatically generate operations reports
Troubleshooting Process
Core Value of AI Staff in Smart Hotels
From cost reduction and efficiency gains to experience upgrades: driving comprehensive growth in hotel business value.
Reduce overall operating costs
Automate repetitive tasks like manual inspections, registrations, and cleaning patrols. Intelligently optimize staff scheduling and resource allocation.
Enhance guest stay experience
Seamless facial recognition entry, instant vehicle clearance, and AI-powered customer support for a smooth, secure, and comfortable stay.
Enhance hotel environment quality
Real-time automated detection of trash and mess in public areas, with prompt dispatch for cleaning and maintenance to maintain a consistently clean and comfortable hotel environment.
Fortify the Security Operations Defense Line
Comprehensively monitor fire hazards, perimeter intrusions, and suspicious loitering to enable proactive risk alerts and rapid response.
Field-Validated · Chulian Product Matrix
From integrated computing and networking appliances to all-optical terminals, our fully self-developed product suite has been successfully deployed across multiple hotel projects.
Hangzhou HeMong Innovation & Technology Apartments
A modern industrial park under Zhejiang Hehe Investment Group, featuring over ten integrated subsystems including computer networking, voice communication, video surveillance, access control, parking management, unified card systems, energy monitoring, and information display.
