Solution Overview | Chuling Shares & NetEase Tech SME Call Recording Solution
Call Recording Solution for SMBs
Preface
Enterprise call recording helps businesses capture important information and...Recording TrainingEnhance customer service professionalism to effectively handle commercial disputes even in special circumstances.Legal EvidenceTherefore, certain industries such as banking and securities require full recording of all business calls.
Traditional enterprises typically address call recording needs by purchasing phone recorders, recording cards, or using recording handsets. The recording methods includeSingle Point, Single RouteRecording-focused, frequently encounteringCostHigh expenses,Manageinconvenience, and other issues.
1. Product Overview
NetEase Technology's Full Series of IPPBX ProductsSupports call recordingincluding recording storage via external USB drives and integration with dedicated recording servers.Easy to deploy, practical featuresEasily solves call recording needs for customers. The recording system supports simultaneous multi-line call recording, with web-based access to view, listen to, and manage recorded files.
Two
App Description
Figure: Diagram of External Recording Server
Figure: External USB storage recording
Feature Description
Device SupportUnified Narrowband and Broadband AccessSupports IMS access via IP trunking and PSTN access via digital/analog trunks. The IPPBX connects to diverse endpoints including IADs, analog phones, fax machines, POS systems, and IP phones, delivering powerful and reliableVoice Featureand telephone services.
Method Comparison
Netjing Technology IPPBX SupportExternal USB storageandConnect to the dedicated recording serverCall recording via {0} is supported.Web Interface ManagementView File: Users can select the most suitable solution based on their situation.
External USB Drive Recording (1)
After connecting external storage to the IPPBX via USB and disabling RTP passthrough, internal extensions can place calls or establish connections with external PSTN/IMS networks for recording. Upon call termination, the recording is generated.Call logs and file storageTo external USB storage. Ideal for recording.Low concurrency's customers.
Connect to the dedicated recording server (2)
After connecting to a dedicated recording server, you can enable the recording feature and specify extensions for monitoring. The system records calls made by these extensions—whether internal or with external PSTN/IMS endpoints—and stores both the call logs and audio files on the recording server upon call completion. Ideal for compliance and auditing.High concurrency requirementscustomers.
3. Product Features
Modular Design
Built with a B/S architecture, the product features a modular metal chassis and supportsHot-plug card; can be tailored to meet requirementsFlexible ConfigurationE1/T1, FXS, and FXO interface modules can be connected via IP trunks.IMSAdditionally, it can be connected via digital or analog relay toPublic Switched Telephone NetworkThe user side supports IP phones, analog phones, fax machines, and other office terminals to deliver robust and reliable voice capabilities and telephony services.
Simple Operations & Maintenance
Graphical web-based management interface: simple and easy to use. Administrators can manage via the web portal.Network OperationsRecording Query ManagementNo IT requiredSupports manual operation by personnel; compatible with both local and remote network management.
Multi-point acquisition, multi-channel recording
Leverage the system's IP voice technology to capture and record multiple phone lines in real time. Eliminate the need for traditional recording cards and software, reducing equipment investment while supporting high-volume call storage and long-term file retention.
